Please review our Frequently Asked Questions (FAQ) below to quickly find answers to common questions.
If you still need help, you can find our contact details at the bottom of the page.

1. How long does delivery take?

Order cut-off time: 11:00 PM (GMT) Greenwich Mean Time (London) 
Orders placed after this time will be processed the next business day.

Order processing time: 1–2 business days (Monday to Friday)
After processing your order, we hand it over to the courier company.

Estimated delivery time: 3–5 business days (Monday to Friday)
Please note that delivery times may vary depending on the carrier’s performance or external factors.

Total delivery time: 4–7 business days (Monday to Friday)

2. How much does shipping cost?
We offer free shipping for all orders.

3. What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of receiving your order to initiate a return.

4. When will I receive my refund?
After receiving and approving the return, the funds will be refunded to the original payment method.
Refunds usually appear within 10 business days, depending on your bank or payment provider.

5. How can I contact customer service?
Our support team is here to help you!
You can contact us at:

5. How can I contact customer support?

Company Name: MWNL LIMITED

Trade Number: 16216734

Email: info@byronyjewellery.com

Phone Number: +44 7429 949255

Business Address: 124 City Road, EC1V 2NX, London, The United Kingdom

Customer service: Monday - Friday: 08:00 AM - 05:00 PM (GMT) Greenwich Mean Time (London) We do our best to respond to your email within 48 hours.